PK99 Privacy Policy

1 Introduction

Welcome to the pk99 Privacy Policy. pk99 (referred to throughout this page as "we", "us", or "the platform") operates the online betting and gaming platform available at pk99.plus. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our services.

This policy applies to all visitors, registered members, and anyone who interacts with the pk99 platform — whether you are browsing the site, creating an account, placing a bet on cricket or PSL fixtures, using the Live Casino, depositing PKR via JazzCash or Easypaisa, or simply exploring the game lobby.

By registering an account or continuing to use the pk99 platform, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside our Terms and Conditions.

2 What Information We Collect

pk99 collects personal information through several points of interaction — account registration, payment processing, customer support, and general platform use. Below is a clear breakdown of the types of information we may collect:

We do not collect more information than is necessary to provide you with a functional account and a secure betting experience. We do not ask for information about your income, employment status, or other sensitive financial details beyond what is required for payment processing and identity verification.

3 How We Use Your Information

The information we collect is used for specific, clearly defined purposes. pk99 does not use your data for anything beyond what is described below without first obtaining your consent or being required to do so by law.

• Account Management: To create and maintain your pk99 account, verify your identity, and ensure that only one account is registered per person.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards, and other supported mobile wallets.
• Platform Security: To detect and prevent fraudulent activity, unauthorised access, multiple accounts, and any misuse of the platform.
• Customer Support: To assist you when you contact us about your account, a bet, a payment issue, or any platform-related query.
• Service Improvement: To understand how members use the platform, which features are popular, and where the experience can be improved.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and offer relevant tools or support where needed.
• Communications: To send you important account notifications, transaction confirmations, and — if you have opted in — promotional messages about bonuses and cricket season offers.

You can opt out of marketing communications at any time. Opting out does not affect your ability to use the platform or receive transactional notifications about your account.

4 Payment Data & PKR Transactions

All financial transactions on pk99 are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, a bank transfer, or a debit/credit card — the relevant payment details are collected and handled securely.

pk99 does not store full payment card numbers or mobile wallet PINs. Payment processing is handled through encrypted, secure payment gateways. The information we retain for each transaction includes the payment method type, transaction reference number, amount in PKR, date and time, and the associated account.

This financial data is retained to ensure accurate records, allow dispute resolution, and meet standard operational requirements. It is not shared with third parties for advertising or marketing purposes.

If you request a withdrawal, the account name associated with your payment method must match your pk99 registration details. This is to protect you against unauthorised withdrawals and is part of our standard verification procedure.

5 Sharing Your Information

pk99 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Your data is yours, and we treat it accordingly.

There are, however, limited circumstances where your information may be shared with trusted third parties as part of providing the service:

• Payment Processors: To complete PKR transactions, your payment details are shared with the relevant payment gateway (e.g., JazzCash, Easypaisa, Raast, bank systems ). These processors have their own privacy obligations and handle your data only as required to complete the transaction.
• Game Providers: Some games in the pk99 Game Lobby and Live Casino are supplied by third-party software providers. These providers may receive limited technical data (such as session tokens) to deliver the game experience, but they do not receive your personal identity or payment details beyond what is operationally necessary.
• Identity Verification Services: To verify your age and identity as required, we may share relevant details with a third-party verification service. This is a standard industry practice to ensure the platform is not accessed by minors.
• Legal Requirements: If required by law or a valid legal process, pk99 may disclose your information to the appropriate authorities. We will notify you of such a request where permitted to do so.
• Business Operations: In the event of a merger, acquisition, or significant business restructure, your data may be transferred to the successor entity. You will be notified before any such transfer takes place.

All third parties who receive your data are contractually required to handle it securely and only for the purpose for which it was shared. They are not permitted to use your data for their own marketing or to share it further without your consent.

6 Cookies & Tracking Technologies

pk99 uses cookies and similar tracking technologies to make the platform work properly, improve performance, and understand how members use the site. A cookie is a small text file stored on your device when you visit a website. It does not contain any personally identifiable information on its own.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these without losing core platform functionality.
• Analytics Cookies: Help us understand how members navigate the platform — which pages are visited most, how long sessions last, and where users drop off. This data is aggregated and anonymised.
• Functional Cookies: Remember your preferences such as language settings, odds format, and display preferences to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotions and bonus offers based on your activity. You can opt out of marketing cookies at any time via your account settings.

You can manage cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the platform's functionality.

7 Data Retention

pk99 retains your personal information for as long as your account is active and for a reasonable period thereafter to fulfil operational, legal, and dispute resolution obligations. We do not keep your data longer than necessary.

• Active Account Data: Retained for the full duration of your account's active status on the platform.
• Transaction Records: PKR deposit and withdrawal records are retained for a minimum of five years for operational and audit purposes.
• Identity Verification Documents: Retained for the duration of account activity plus a period thereafter as required by standard verification practices.
• Support Correspondence: Retained for up to three years following the close of the relevant support interaction.
• Closed Accounts: Following account closure, certain data is retained for a defined period to allow dispute resolution and to prevent re-registration under a banned account.

Once the relevant retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

8 How We Protect Your Data

Protecting member data is something pk99 takes seriously at every level of the platform — from the servers that store it to the processes that handle it day to day. We have implemented a range of technical and operational security measures to guard against unauthorised access, loss, or misuse of your personal information.

• All data transmitted between your device and pk99 is encrypted using industry-standard TLS (Transport Layer Security).
• Sensitive data such as passwords is stored in hashed form — even pk99 staff cannot see your plain-text password.
• Access to member data within the organisation is strictly limited to personnel who need it to carry out their role.
• Regular security reviews and vulnerability assessments are carried out on the platform infrastructure.
• Payment processing systems are maintained to meet established security standards for card and mobile wallet transactions.

While no system can guarantee absolute security, pk99 makes every reasonable effort to protect your information. In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and investigate the incident.

9 Your Rights as a Member

As a pk99 member, you have certain rights in relation to the personal information we hold about you. We are committed to honouring these rights in a timely and transparent manner.

• Right to Access: You can request a copy of the personal information pk99 holds about you at any time. We will respond within a reasonable timeframe.
• Right to Correction: If any of the information we hold is inaccurate or out of date, you have the right to request that it be corrected. You can update basic profile details directly from your account settings.
• Right to Deletion: You may request that your personal data be deleted. Where we are not legally required to retain it, we will action this request. Note that some data — such as transaction records — may need to be retained for a defined period.
• Right to Restrict Processing: In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails and bonus notifications at any time without affecting your account access.
• Right to Data Portability: You may request a copy of your data in a commonly used format to transfer to another service.

To exercise any of these rights, contact the pk99 support team with your request. We may need to verify your identity before actioning certain requests to ensure your data is protected from unauthorised access.

10 Minors & Age Policy

pk99 is strictly an 18+ platform. We do not knowingly collect personal information from anyone under the age of 18. Age verification is part of our standard registration and account management process.

If we discover that an account has been registered by or is being used by a minor, the account will be immediately closed, all balances forfeited, and the data associated with that account handled in accordance with our standard data retention policy for closed accounts.

If you are a parent or guardian and believe that a minor in your household has registered an account with pk99, please contact our support team immediately so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

pk99 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our security practices, or updates required by evolving standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

If changes are significant — for example, a material change to how we use your data or who we share it with — we will notify registered members via email or an in-platform notification before the changes take effect.

We recommend revisiting this page periodically, particularly before major cricket or PSL seasons when platform features and associated data practices may be updated. Continued use of pk99 after a policy update has been published constitutes acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, the pk99 support team is available 24 hours a day, 7 days a week.

You can reach us through the live chat feature on the platform, or by emailing us at the address listed in the footer of every page on pk99. We aim to respond to all privacy-related requests within a reasonable timeframe and will always acknowledge receipt of your query promptly.

For complex data requests — such as full data access reports or deletion requests — please allow a few business days for processing. We may need to verify your identity before actioning the request to ensure your data remains protected.